Returns, Refund and Replacement is the scheme provided by various sellers listed on ‘Ckulture Club’s’ website available at www.ckultureclub.com or the mobile application under the brand name “Ckulture Club” (collectively “Platform”), in relation to specific products. Returns, refund and replacement policy gives you an option to return, replace or exchange items purchased on the Platform, for any reason within the specified return/exchange period, as detailed on the product details page. However, the return/exchange shall be eligible for products that are in good condition, as may be determined by Ckulture Club.
What can I return?
You may request returns for most items you buy from sellers and suppliers listed on the Platform that are within the return window. However, products that are explicitly identified as ‘not returnable’ on the product detail page cannot be returned. All returns are subject to other Sections of this policy.
However, if you receive a damaged/defective/wrong product from any seller listed on the Platform, you will still be allowed return/replacement even if the product is categorized as ‘non-returnable’ in the product description.
In case you have purchased a product with which a free product is delivered, and you raise a request for return the main product, you will have to return the free product as well. Further, a product which forms a part of a package of other products, you must return all products that form part of the package to process the refund.
In circumstances where you return an extra or a different product, Ckulture Club will not be accountable for misplacement or replacement of such product and will not be responsible for its delivery back to you,
What are the return options?
Products on Ckulture Club have two return options available: (a) Wrong/Defect item return option, and (b) all return option. If a product does not have the above-mentioned options for return, all return options will be applicable to the product.
What is the Wrong/Defect item return option and all return options?
Ckulture Club provides an ‘all return option’ to its users, wherein users will be able to enjoy certain privileges on a specific product for payment of a premium on the product cost. Features of an all return option are as follows:
Subject to seller’s return/replacement policy provided on the product description, the user will be allowed to return/refund an already purchased product, if the said product is eligible for return/replacement.
Will my return be free of cost?
If you have opted for an all return option, you may return the product free of cost no matter what the reason.
If you have opted for the basic return option, you may return the product free of cost if fault with the product lies with the supplier. The following are the faults which lies with the supplier:
|Return Reason Category||Actual Return Reason|
|Wrong Product||1. Wrong Size Delivered|
2. Same product in different colour
3. Completely different product from the product shown
|Defective Product||1. Product is dirty or with stains|
2. Product is broken
3. Product is torn
|Received incomplete product||1. Part of the product is missing|
2. Less quantity than ordered
The following faults will need to be verified before arranging return free of cost:
The quality is not merchantable; or
How to return items?
You can return the products purchased on the Platform within the specified return/exchange period provided on the product description page. To return a product, please follow the steps mentioned below:
If a product is eligible for return, the user will be able to initiate the return request under the ‘My Orders’ section.
What are the return guidelines?
Prior to creating a return or exchange request on the platform, you shall ensure that, the product:
must be in its original condition with all the packaging including brand/manufacturer’s box/packaging, tags, warranty cards and other accessories intact;
Further, IMEI/ name/ image/ brand/ serial number/ article number/ bar code of the returned product should match the records of Ckulture Club. Any additional conditions provided in the product details against each product shall be applicable as well.
Your address and the item that you wish to return must be eligible for return.
How will I get my refund?
Refund will be credited to the same source of payment from which payment was received, after deducting the cost of return (where applicable), once returned is received.
When will I get my refund?
Following are the processing timelines after the product is received by us or when the seller notifies us of the receipt of the products.
|Refund Method||Refund Time Frame|
|Credit Card, Debit Card, Net Banking, UPI Linked Bank Account||3-7 Business Days|
|Cash on Delivery (Refund to Bank Account)||3-7 Business Days after updating the bank account details|
Can my order be replaced?
All products which are returnable are eligible to be replaced and exchanged, subject to the return options mentioned hereinabove. However, replacement or exchange is subject to stock availability and subject to your address being serviceable for replacement or exchange.
The replacement or exchange request must be raised within the return window period specified on the product detail page.
In case of replacement/exchange , if the cost of the new product is more than the original product delivered, you will have to pay the difference amount and if the cost of the new product is less than the original product delivered, the difference amount will be refunded.
How to replace/exchange items?
You can replace/exchange the products purchased on the Platform within the specified return/exchange period, except non-returnable products. To replace/exchange a product, please follow the steps mentioned below:
If a product is eligible for replacement/exchange, the same shall be available against the product under ‘My Orders’ section.
Please note that all the customer claims and requests for return/refund shall be subject to Ckulture Club’s satisfaction.
Ckulture Club reserves the right, at its sole discretion, to amend, change, modify, add or remove any portion of this policy at any time without any prior written notice to you. It is your responsibility to review this policy periodically for any updates/ changes.
For any further queries regarding return, replacement, exchange or refund, please reach out to customer support at email@example.com.